PPL: Kentucky Utilities Company Ranks First in Residential Electrical Study


(LEXINGTON, Ky.) – Residential customers once again ranked Kentucky Utilities Company first in residential electric customer satisfaction among utility peers in the Midwest Midwest Region.

The honor was bestowed by JD Power, a global leader in consumer insights, advisory services, data and analytics, following the JD Power 2021 Electric Residential Customer Satisfaction Study Utility recently released by the company.

This is the sixth consecutive year that KU has ranked first in its region. KU’s sister company, Louisville Gas and Electric Company, ranked sixth in this year’s study. KU has received six JD Power Awards for Residential Electric Utility Customer Satisfaction.

“We are honored to once again be recognized by our residential customers for providing best-in-class service,” said Eileen Saunders, Vice President of Customer Services for LG&E and KU. “Our employees remain steadfast in their commitment to provide safe, affordable, reliable and sustainable energy to our customers, while helping the economy and the communities we serve continue to recover from the pandemic.”

Awarded in December, the honor marks KU’s second JD Power award for 2021, and comes after the utility won top honors for customer satisfaction from power companies. Overall satisfaction is examined across six factors: power quality and reliability; corporate citizenship; the price; invoicing and payment; communications; and customer service.

Visit the JD Power website to learn more about the 2021 Residential Electric Customer Satisfaction Study.


Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the top companies for customer service in the United States. LG&E serves 332,000 natural gas customers and 425,000 electric customers in Louisville and 16 surrounding counties. KU serves 564,000 customers in 77 counties in Kentucky and five counties in Virginia. More information is available at www.lge-ku.com and www.pplweb.com.


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