THOMASVILLE, NC – (COMMERCIAL THREAD) – Old Dominion Freight Line’s premium service has earned the company the MASTIO Quality Award for National Part Load Carriers (LTL) for an unprecedented twelfth consecutive year. The industry’s most comprehensive study ranked Old Dominion as the # 1 national carrier according to logistics professionals rating carrier performance on 28 key attributes, more than half of which outperformed the competition.
“The trucking industry has never been faced with greater demand coupled with such significant pressure on capacity as this year. That’s why winning this year’s MASTIO Quality Award is so important, ”said Greg Gantt, President and CEO, Old Dominion Freight Line. “We are honored that our customers have once again recognized us for our efficient operations and superior customer service. This is a testament to the hard work of our 24,000 OD family members.
Even though the pandemic recovery has bogged down much of the trucking industry in supply chain safeguards, Old Dominion ranked # 1 for customers in categories such as “pick-up shipments.” promised date ”,“ shipments delivered on promised date ”and“ competitive transit times ”. The carrier also ranked very high for its interactions with its customers, scoring top marks for “the carrier is trustworthy” and “the drivers are courteous and professional”. Mastio & Company’s annual survey collects responses from LTL freight shippers and identifies the importance of performance factors in carrier selection.
“Carrier performance indicators are analyzed based on in-depth telephone discussions with LTL shippers as part of the annual MASTIO survey,” said Kevin Huntsman, President of Mastio & Company. “We use all the attributes of ‘non-cost / benefit performance’ to nominate the recipient of the MASTIO Quality Award. For the twelfth year in a row, we are pleased to announce that Old Dominion has ranked # 1 among LTL’s national carriers. They earned this accolade for consistently being ranked among the top LTL carriers preferred by their customers for all shipping needs.
The results of the MASTIO 2021 study are the result of interviews with 1,485 clients between July and November 2021, providing approximately 4,800 observations in total. The 17the The annual study includes 8,700 qualitative responses to ten open-ended questions, which were collected through telephone interviews with key decision-makers.
For more information on Old Dominion, visit www.odfl.com or call (800) 432-6335. On Twitter: @ODFL_Inc and Facebook: Old Dominion Freight Line Inc.
About Old Dominion Freight Line, Inc.
Old Dominion Freight Line, Inc. is one of North America’s largest LTL highway carriers (“LTL”) and provides regional, inter-regional and national LTL services through a single, integrated, union-free organization. . Our service offerings, which include expedited transportation, are provided through an extensive network of service centers located throughout the continental United States. The Company also maintains strategic alliances with other carriers to provide LTL services throughout North America. In addition to its core LTL services, the Company offers a range of value-added services, including container dailing, truckload brokerage and supply chain consulting.
