Mastio & Company Ranks Old Dominion Freight Line as the National LTL Carrier for Quality for Twelfth Consecutive Year


ODFL Awarded First Place for Continuous Service, Best in Class, as Measured by Annual Industry Comprehensive LTL Carrier Study

THOMASVILLE, NC, November 30, 2021–(BUSINESS WIRE)–Old Dominion Freight Line’s premium service has earned the company the MASTIO Quality Award for National LTL Carriers for an unprecedented twelfth consecutive year. The industry’s most comprehensive study ranked Old Dominion as the No. 1 national carrier according to logistics professionals rating carrier performance on 28 key attributes – more than half of which the company outperformed its competitors.

“The trucking industry has never faced so much demand and pressure on capacity as this year. That’s why earning this year’s MASTIO Quality Award is so important,” said Greg Gantt, President and CEO, Old Dominion Freight Line. “We are honored to have our customers recognize us once again for our efficient operations and superior customer service. This is a testament to the hard work of our 24,000 strong OD family.”

Even though the pandemic recovery has mired much of the trucking industry in supply chain backups, Old Dominion ranked first among customers for categories such as “shipments picked up when promised “, “shipments delivered when promised” and “competitive transit times”. The carrier also ranked among the best for its customer interactions, earning top marks for “carrier is trustworthy” and “drivers are courteous and professional.” Mastio & Company’s annual survey collects responses from LTL freight shippers and identifies the importance of performance factors in carrier selection.

“Carrier performance metrics are analyzed based on extensive telephone discussions with LTL shippers as part of the annual MASTIO survey,” said Kevin Huntsman, president of Mastio & Company. “We use all the attributes of ‘non-cost/benefit performance’ to name the recipient of the MASTIO Quality Award. For the twelfth consecutive year, we are pleased to announce that Old Dominion has been ranked #1 among domestic LTL carriers. They have earned this distinction for being consistently ranked as one of the top LTL carriers, preferred by their customers for all shipping needs.”

The results of the MASTIO 2021 study are the result of interviews with 1,485 customers between July and November 2021, providing approximately 4,800 observations in total. The 17the The annual study includes 8,700 qualitative responses to ten open-ended questions, which were collected through telephone interviews with key decision makers.

For more information about Old Dominion, visit or call (800) 432-6335. On Twitter: @ODFL_Inc and Facebook: Old Dominion Freight Line Inc.

About Old Dominion Freight Line, Inc.

Old Dominion Freight Line, Inc. is one of North America’s largest LTL (“LTL”) trucking carriers and provides regional, inter-regional and national LTL services through a single, integrated, non-union organization. Our service offerings, which include expedited shipping, are provided through an extensive network of service centers located throughout the continental United States. The Company also maintains strategic alliances with other carriers to provide LTL services throughout North America. In addition to its core LTL services, the Company offers a range of value-added services, including container drayage, truckload brokerage and supply chain consulting.

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Kate Redding
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